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Conversational Flows

Automated responses based on keywords or numbers

What:

Allow marketers to setup personalized automated responses based on a customer reply options.

  • Evaluate multiple criteria to determine Flow path based on customer’s response option

  • Store responses to segment customers

  • Utilized for customer preferences or support deflection

Why:

Brands would like to have personalized automated responses based on their customer's reply incorporated into their two-way text messaging strategy. This allows the brand to deliver personalized responses to the customer's inquiry and collect valuable data about each customer to deliver a interactive experience.

Link:

Project Gallery

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